Last updated 16 September 2026
Try before you pay. Every paid plan has a free trial (10 days for Pro, 30 days for Enterprise) that needs no payment details, and the Free plan has no time limit. We'd rather you tested {{ app_name }} properly than paid and regretted it.
Cancelling. Cancel at any time from Billing ("Cancel subscription"), which opens the Paddle billing portal, or by emailing hello@puzaricloud.in. Your paid features stay active until the end of the period you have already paid for, then your account returns to the Free plan with all your monitors, history and status pages intact. No cancellation fees.
Refunds. If you are not satisfied with your first paid month, email us within 14 days of the first charge and we will refund it in full, no questions asked. After that, monthly charges are non-refundable except where the service was unavailable for a material part of the period, in which case we refund pro rata. Where consumer law in your country gives you stronger rights, those rights apply.
Custom plans and plan changes. Upgrades take effect immediately and are prorated by Paddle; downgrades take effect at the next billing date. Custom plan modules can be changed at any time from Billing.
How refunds are paid. Purchases are processed by our merchant of record, Paddle.com. Refunds are issued by Paddle to the original payment method, normally within 5 to 10 business days. Paddle's own buyer terms also apply.
Questions. hello@puzaricloud.in, or the contact page. We reply within one business day.