Privacy Policy

What we collect. Account data: your email address, password hash (we never store passwords), Google or SSO identifiers if you sign in that way, and login times. Service data: the monitors, servers, channels and status pages you configure, check results (status codes, response times, extracted page text, response snippets kept as failure evidence), server metrics reported by the agent you install, traces sent by the SDK, alert history and audit log entries. Billing data: your plan, subscription status and Paddle customer id. Payment card details are collected and stored only by Paddle.com, our merchant of record, and never touch our servers.

Why we use it. To run the monitoring you asked for, deliver alerts to the channels you chose, show you dashboards and reports, bill you, secure the service, and answer support requests. We do not sell personal data and we do not use your data for advertising.

Alert channels and integrations. When you connect Telegram, Slack, Discord, email, webhooks, PagerDuty, ServiceNow, Jira and similar services, we store the tokens or addresses you give us and send alert content to those services. Their handling of that content is governed by their own policies.

Processors we rely on. Hetzner Online GmbH (server hosting, Germany), Paddle.com (payments and invoicing), Brevo (transactional email), Google (optional Google Sign-In; optional AI incident analysis via the Gemini API, which receives incident evidence you explicitly ask to analyse). Each processes data only on our instructions.

Retention. Check history and server metrics are kept for the period of your plan (7 to 365 days) and then deleted automatically. Account and billing records are kept while your account exists and as long as tax law requires afterwards. Backups are kept for up to 8 weeks.

Security. All traffic is encrypted in transit (HTTPS). Passwords are hashed with PBKDF2, two-factor authentication is available to every account, and access to production systems is restricted to the operator. Agents and SDKs you install talk to us over outbound HTTPS only.

Your rights. You can view and change your data in the app, export monitors through the API, and delete monitors, servers or your account at any time. You may also ask us to access, correct, export or erase your data by emailing hello@puzaricloud.in; we respond within 30 days. If you are in the EU/UK you have the rights set out in the GDPR, including the right to complain to your supervisory authority.

Cookies. We use only strictly necessary cookies: your session, a CSRF token, and the unlock cookie for password-protected status pages. No advertising or tracking cookies.

Children. The service is for businesses and adults; we do not knowingly collect data from children under 16.

Changes. We will announce material changes to this policy by email or in the app before they take effect.

Contact. PuzariCloud · hello@puzaricloud.in · contact page.