Two-Way Sync for Jira Pro (Zendesk) › Privacy

Privacy policy: Two-Way Sync for Jira Pro (Zendesk)

Last updated 2026-11-14. Publisher: PuzariCloud (Puzari Tech, Ritom Puzari), India. Contact: support@puzaricloud.in.

The sync runs on our server (AWS, Mumbai region). It stores the Zendesk and Jira admin emails and API tokens (encrypted with AES-256-GCM), the link state (ticket ID to issue key, comment ID maps, last-synced field values) and a capped sync log.

Comment bodies and attachments are passed between Zendesk and Jira and are not stored.

When you buy Pro, Paddle (our merchant of record) shares your email address with us, and you give us your Zendesk subdomain so the key can be bound to it. Uninstalling the app and asking support@puzaricloud.in deletes the stored data.

We do not sell data, show ads or use your data to train AI models. Payments are handled by Paddle under Paddle's privacy policy. Ask support@puzaricloud.in to see or delete what we hold about you. Site-wide policy: puzaricloud.in/privacy.