Time Tracking Pro for Zendesk
A ticket timer for Zendesk that does not reset when the page is refreshed, with idle detection, billable time and reports. It runs entirely inside your Zendesk account; ticket data never reaches our servers.
$3 per agent a month, or $30 per agent a year. Billing stops when you cancel, and there are no surprise price jumps: you keep the price you bought at. · My licences
Free
- Timer in the ticket sidebar that survives refresh, navigation and closed tabs
- Same fields as Zendesk Time Tracking, so Explore reports keep working
- Idle detection, manual time with a reason, billable or non-billable entries
- Report for the last 7 days by agent or ticket
Pro adds
- Reports for any date range, by agent, ticket, organization or day
- Billable amounts from each organization's hourly rate (or a default rate)
- CSV export
- Monthly time budget for each organization, with alerts in the sidebar
Good to know
- The key is bound to your Zendesk subdomain and the number of agents you buy, and is checked inside Zendesk with no call to us.
- Monthly keys cover the paid month plus 7 days; each renewal emails a fresh key to paste in the settings.
Install
Install Time Tracking Pro – Ticket Timer & Reports in Zendesk, then paste the key into its Licence key (Pro) setting.
Requirements: Zendesk Support with admin access to install apps.
Price, cancelling and refunds
$3 per agent a month, or $30 per agent a year. Billing stops when you cancel, and there are no surprise price jumps: you keep the price you bought at. Cancel from the link in your Paddle receipt; Pro keeps working until the end of the period you paid for.
Not happy? Email support@puzaricloud.in within 14 days of buying for a full refund. Paddle.com is our merchant of record: it handles checkout, tax and invoices. Privacy · Terms · Refund policy.