Privacy policy: Time Tracking Pro for Zendesk

Last updated 2026-11-14. Publisher: PuzariCloud (Puzari Tech, Ritom Puzari), India. Contact: support@puzaricloud.in.

The app runs entirely inside your Zendesk account and the agent's browser. PuzariCloud has no servers for this app and receives no ticket, user or time data.

It reads and writes ticket fields, audits, users, organizations and forms through the Zendesk API with the signed-in agent's permissions. Unsaved timers stay in the agent's browser storage until submitted.

The licence key is checked in the browser against a public key. When you buy Pro, Paddle (our merchant of record) shares your email address with us, and you give us your Zendesk subdomain so the key can be bound to it.

We do not sell data, show ads or use your data to train AI models. Payments are handled by Paddle under Paddle's privacy policy. Ask support@puzaricloud.in to see or delete what we hold about you. Site-wide policy: puzaricloud.in/privacy.